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ACCA MEMBER PROFILE - Christopher Stockley

1. What is your full name, title, company name?
Christopher Stockley, Coordinator, Regional Cemetery Services, Toowoomba Regional Council.

2. How long have you worked in your industry and what do you like most about your profession?
I've worked in the funeral industry for 13 years; the first eight were as a funeral director and embalmer, and the last five and a half in the cemetery side of the industry. What I like most about the profession is having the ability to make a positive impact on someone's life, and helping them find their way at the worst time in their life.

3. Why do you attend the ACCA Annual Conference, and what do you get out of the experience?
I have previously attended ACCA conferences for the professional development. Interestingly, over the last few years I have found the interaction with industry peers the most invaluable part of the conference. We may all have similar issues; however, with so many people around at the conferences I can learn different perspectives, problem solving and ideas. 

4. Who or what has influenced you most, professionally?
My former employer Don, who has a standard level of service and care that is unparalleled or compromised. Don has continued to inspire me even though I have moved on from his employ. Simple mantras like "No-one cares how much you know, they just want to know how much you care", and "Start at the level that you want to finish at" were instilled in me early on and I still refer to them in my every day life.

5. What are some notable differences in memorialisation you have noticed during the past five years?
The horrible word "simple". Families are saying too often that their loved one didn't want anything fancy, "just something simple". I am in awe of what our memorialisation professionals can do. If you can dream it, they can make it. The family's loved one was not simple and their life amounted to more than simple. Don't be afraid to suggest things that are different or make it that bit special or personal.

6. What unique challenges have you faced in the past that have made you a more resilient person?
I managed a hotel in outback Queensland and the challenges varied from staff not showing up, to the food or beer delivery not arriving. I quickly learned that the relationships we form in the community, and with our stakeholders and staff, are vital to success. 

7. What are some things that are on your 'bucket list'?

- Hike the American Rockies
- Swim with whale sharks 
- Travel more.

8. What is must-see TV for a great night in? Anything sci-fi is good for me as long as I don't have to think too hard. However, a great night in is never about what is on TV. An amazing platter of cheeses and antipasto with an appropriate wine to suit the weather conditions outside, makes it a worthwhile night in.

9. Finish this sentence – 'Nobody likes a …
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Lecture. The approach and delivery of a conversation can be just as important as the content.

"Listen more, speak less - and time spent with family is never wasted". 

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2019 ACCA Annual Conference - a great success!
 

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Thursday, 09 July 2020

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