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Position Vacant QLD

Cemetery Services Management Officer

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City of Gold Coast

The Gold Coast is one of the fastest growing cities in Australia with a diverse population, combining exciting challenges with the kind of lifestyle few cities can boast about.

How We Do Things

At City of Gold Coast our commitment to a shared set of values shapes 'How We Do Things' – our decisions, actions and behaviours towards achieving the City Vision and our many city priorities.

  • We aim high – we are passionate about delivering the best for our city
  • We add value – we are innovative and make the most of every opportunity
  • We work as a team – our people are great individually, but unstoppable together
  • We take responsibility – we are committed to working safely, being trustworthy and owning our actions

About the Position

The role of the Cemetery Services Management Officer coordinates and manages all aspects of cemetery management and operations to ensure the delivery of high quality, end to end cemetery services. You will be responsible for the delivery of all aspect of cemetery services including efficient and legislatively compliant administration activities from funeral bookings, funeral services and interment services, customer liaison and complying with legislation (including record keeping).

The role will also manage the operational aspects of the City's Cemeteries including burials, interments, memorialisation, site preparation, ongoing site maintenance, upkeep of all day to day operations including budget management whilst ensuring all facilities are compliant with legislation and best practice.

The Cemetery Services Management Officer will be responsible for:

  • Leading, directing and managing all operational and administration staff
  • Ensuring staff operate safely and provide a safe working environment for visitors and workers alike, and identifying risks and hazards in work areas and compliance to workplace health and safety
  • Regular reporting on cemetery operations and services ensuring alignment to resourcing, budgets and service specifications
  • Ensuring all capital expenses are defined and managed through project management methodology and ensuring compliance with Council standards and guidelines.
  • Planning operation activities, managing work schedules and the equipment. plant and reviewing best value for money business practices
  • Developing and providing services aligned to resources ensuring customer experiences are positive
  • Developing and implementing long term plans to ensure sustainability of City cemeteries and associated services

About You

  • Previous experience working in cemetery management, both in operational and service environment is highly desirable
  • Exceptional interpersonal and communication skills, with particular emphasis in the areas of consultation, advocacy, negotiation, influencing conflict resolution and resilience in stressful and emotional situations.
  • A natural leader who champions change and develops people to achieve their personal and organisational goals.
  • High-level project management skills with the ability to develop, administer and manage a complex project and resources effectively that achieve work goals and meet deadlines.
  • Ability to respond to change and have an ability to influence a positive outcome.
  • Demonstrated commitment to safety from both a leadership and personal perspective.
  • Ability to manage high pressure in a sensitive environment

What We Offer

Working for the City of Gold Coast is both challenging and rewarding. You will enjoy working within a culture that promotes a healthy work life balance with 9 day fortnights coupled with a friendly and supportive team where you will be recognised and rewarded. We offer professional development training and provide study assistance to enhance your career progression. Competitive remuneration on offer plus up to 12% superannuation contribution and options to salary sacrifice.

How to Apply

Sign-in to your eRecruit account in order to apply for this position. If you do not already have one, please select "Create a New Account" within eRecruit and create a profile. For more details, please call the listed Contact Person. For queries or issues regarding the eRecruit system please phone 1300 465 326 during Business Hours.

Please note applications for this position will close at 10.30pm on the listed closing date.

City of Gold Coast is an equal opportunity employer, dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported.

Aboriginal and Torres Strait Islander persons are encouraged to apply.

Contact person Daryll Hinde
Contact number (07) 5581-7086
Closing date - 23 July 2019


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Monday, 16 September 2019

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