Available Courses 

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ACCA Education and Relationships Australia (Vic)

The successful Managing Challenging Behaviours, and Casual Counsellor workshops from 2021 and early this year in 2022 proved that ACCA members are invested in furthering their professional knowledge in areas and topics relevant to the work they do every day with bereaved and grieving families.

ACCA Education along with Relationships Australia Victoria (RAV), have developed the next two online workshops in the current series, and will be delivering Professional Boundaries in the Workplace, along with Managing Vicarious Trauma.

Each of these workshops have been specifically designed for those working in the cemetery, crematoria and funeral sectors. And in addition, we have designed both of the workshops to allow staff to participate in a workshop geared for them, and then a second workshop for those team leaders, managers, or supervisors who are guiding staff through these situations on a daily basis.

Please note: each of these workshops can also be delivered as in-person training should your organisation prefer. Each workshop would be expanded to a full-day course and would be facilitated on-site at your cemetery or crematorium. Minimum numbers of 8 participants are required, so teaming up with other nearby ACCA Member cemeteries or crematoria would be a perfect way to make this happen. Please contact ACCA if you would like to pursue either of these courses as in-person training.
About Professional Boundaries in the Workplace
Working in the Cemeteries, Crematoria or Funeral sector, requires supporting individuals, couples and families through various forms of trauma, grief and loss. During these times, clients can become stressed and often demanding. Ensuring we maintain professional boundaries that are legal and ethical and within our organisational frameworks is important. It protects both clients and yourself, from physical and emotional harm, and helps to maintain a safe working environment for you and clients.

Sometimes you may encounter challenging situations in your work which can make maintaining these boundaries difficult. These situations require you to have a clear understanding of your role and ethical principles, and the organisation’s policies and code of conduct. It is also important for workers to be clear and assertive with clients about the boundaries of their role and what is appropriate behaviour.

Date: 30 June 2022
Time: 12.30pm – 3.30pm 
Format of Delivery: Online, via zoom technology

About Managing Vicarious Trauma
Working in the Cemeteries and Funeral sectors, the conversations of death and dying, and working with grief and loss, hearing about another person’s trauma and witnessing their associated distress occur daily, which can result in vicarious trauma. Over time, this work-related exposure to clients’ trauma can have a significant impact on your wellbeing.

This workshop will explore different types of trauma and how they can impact staff and organisations. Factors that enhance and undermine resilience will be discussed and explored and how to identify vicarious trauma. We will also outline strategies that you can use to manage vicarious trauma and maintain your own well-being at work.

Dates: 21 or 28 July 2022
Time: 12.30pm – 3.30pm
Format of Delivery: Online, via zoom technology

About Supporting Staff and Teams Experiencing Vicarious Trauma
Vicarious Trauma occurs for staff when dealing in their daily conversations of death and dying and working with grief and loss. This includes tasks such as hearing about another person’s trauma and witnessing their associated distress, or reading and preparing documentation relating to the death of a client. Over time, this work-related exposure to clients’ trauma can have a significant impact on the well-being of your staff.

This workshop will explore as leaders, identifying different types of trauma in others and how they can impact staff and organisations. This workshop will also explore factors that enhance and undermine resilience and how to identify vicarious trauma in others. We will also outline strategies that you can use to manage vicarious trauma within your teams, and maintain your own and your staff’s wellbeing at work.

Dates: 22 or 29 July 2022
Time: 12.30pm – 3.30pm
Format of Delivery: Online, via zoom technology

Please see the attached brochure and registration forms for more information.