ACCA
Education

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ACCA learning hub
Workshops & Webinars

We are thrilled to announce the launch of the new ACCA Online Learning Hub in 2025. This platform has been developed in collaboration with Relationships Australia Victoria and is designed to be an invaluable resource for all industry professionals. This Hub provides access to information and resources and an opportunity to train in a self-paced environment.

ACCA is committed to providing ongoing training and education opportunities to all ACCA members and the broader cemeteries and crematoria sector.

The ACCA Education Online Learning Hub, developed in partnership with Relationships Australia Victoria (RAV) is a platform that provides self-paced, online training designed specifically for professionals working in cemeteries, crematoria, and bereavement services. 

Courses focus on key topics such as grief support, psychological safety, communication, and customer service which are all tailored to support the sensitive and vital work our sector delivers every day. 

Benefits of the Education Hub: 

  • Access to high-quality, self-paced online courses 
  • Designed specifically for our sector by leading professionals 
  • Flexible learning that fits around busy operational schedules 
  • Ongoing development opportunities for both new and experienced staff 
  • Supports a more consistent and compassionate approach to bereavement care and workplace wellbeing 

 

These training and education workshops can be in-person and onsite at your cemetery or crematorium, or online if that works better for you and your team.

The Learning Hub provides access to:

  • Online courses
  • Live webinars
  • Podcasts
  • Industry news
  • Training videos
  • Self-paced courses
  • And much more

 

As the peak industry organisation we are committed to ensuring that our members and their employees have access to the training and tools they need to do their jobs. In addition to providing comprehensive onboarding training for new employees we provide access to courses for executives, management and operational staff – providing an opportunity for training and development to assist in retaining industry resources.

ACCA EDUCATION 2025 PROGRAM

This training program has been developed in partnership by the Centre for Learning and Innovation at Relationships Australia Victoria and the Australasian Cemeteries & Crematoria Association (ACCA).

Providing professionals working in the funeral and cemetery workplaces with the knowledge, skills, and practical insights required to excel in their fields. 

Our course subjects include:

  • Vicarious Trauma
  • Group Mentoring Series for Staff and Leaders
  • An Introduction to Grief – Onboarding Workshop for New Staff to the Sector
  • Managing Challenging Behaviours
  • Leadership Masterclass: Leading with Impact
  • Compassionate Customer Service
  • Business Planning and Strategic Thinking
  • Supporting Grieving Clients
  • Mental Health First Aid
  • Transitioning into Leadership
  • Professional Boundaries in the Workplace
  • Negotiation and Conflict Management
  • Mental Health in the Workplace
  • Writing Business Cases and Proposals
  • The Accidental Mediator
  • Leading Difficult Conversations
  • Managing your Budget
  • Workplace Bullying and Harassment 

 

Please see the below documents for information on session dates, requirements and costs. To register for any course please email admin@accaweb.com.au

We have had a great response to our Training for 2025 so far, we continue to refine and review our course offerings to make sure we are providing the best education and support opportunities to you, our members. To this end we have reduced and merged some of the remaining courses.

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