ACCA
Education

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Education
Workshops & Webinars

ACCA is committed to providing ongoing training and education opportunities to all ACCA members and the broader cemeteries & crematoria sector. These training and education workshops can be in-person and onsite at your cemetery or crematorium, or online if that works better for you and your team. In addition to the interactive training workshops, ACCA Education also provides Lived Experience webinars. These Lived Experiences are real life accounts of grief & bereavement from people who have been generous (and brave) enough to share their stories with us. These stories bring about informed and supported conversations which help to educate our staff and enable greater empathy and understanding when dealing with our bereaved client families.

If you would like further details on any of the courses listed, or for information on how to enroll into one or more of these courses, please contact the ACCA Office on 03 9969 7780  or by emailing admin@accaweb.com.au

ACCA EDUCATION 2025 PROGRAM

This training program has been developed in partnership by the Centre for Leaning and Innovation at Relationships Australia Victoria and the Australasian Cemeteries & Crematoria Association (ACCA).

Providing professionals working in the funeral and cemeteries workplaces with the knowledge, skills, and practical insights required to excel in their fields. Our course subjects include:

  • Vicarious Trauma
  • Group Mentoring Series for Staff and Leaders
  • An Introduction to Grief – Onboarding Workshop for New Staff to the Sector
  • Managing Challenging Behaviours
  • Leadership Masterclass: Leading with Impact
  • Compassionate Customer Service
  • Business Planning and Strategic Thinking
  • Supporting Grieving Clients
  • Mental Health First Aid
  • Transitioning into Leadership
  • Professional Boundaries in the Workplace
  • Negotiation and Conflict Management
  • Mental Health in the Workplace
  • Writing Business Cases and Proposals
  • The Accidental Mediator
  • Leading Difficult Conversations
  • Managing your Budget
  • Workplace Bullying and Harassment

We will also be launching our education hub early this year, courses will be available on-demand and will be self-paced. Theses courses include:

  • An Introduction to Grief – Induction Module for New Staff
  • Understanding Professional Boundaries
  • Working with clients experiencing grief
  • Navigating Vicarious Trauma
  • Understanding Grief
  • Managing Challenging Behaviours
  • Negotiation and Conflict Management in the Workplace

Please see the below document for information on session dates, requirements and costs. To register for any course please email admin@accaweb.com.au

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