ACCA
Education

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Education
Workshops & Webinars

ACCA is committed to providing ongoing training and education opportunities to all ACCA members and the broader cemeteries & crematoria sector. These training and education workshops can be in-person and onsite at your cemetery or crematorium, or online if that works better for you and your team. In addition to the interactive training workshops, ACCA Education also provides Lived Experience webinars. These Lived Experiences are real life accounts of grief & bereavement from people who have been generous (and brave) enough to share their stories with us. These stories bring about informed and supported conversations which help to educate our staff and enable greater empathy and understanding when dealing with our bereaved client families.

If you would like further details on any of the courses listed, or for information on how to enroll into one or more of these courses, please contact the ACCA Office on (03) 9863 6914 or by emailing [email protected]

optimise your performance and energy
for long term wellbeing

Wednesday 28th February 2024

Online webinar – 6.15pm AEDT ~CLOSED~

With Dr Bill Mitchell

“How to optimise your performance and energy for long term wellbeing” outlines three key building blocks of resilience which centre on a simple formula for a balanced life:

  • How to maintain your physiology
  • The choices you make each day
  • The mind-set you adopt

Learning outcomes:

  • Understanding the importance of physical health on wellbeing and building resilience in your work environment.
  • Recognising and taking control of day to day demands to create time to focus on key resilience behaviours.
  • How to manage your mind-set into the longer term.

Dr Bill Mitchell is a highly experienced clinical psychologist working in the UK, and he works with individual and corporate clients, educators, health and social care organisations where he develops customised workshops, seminars and talks with a global reach. Bill’s expertise is in helping his clients recover their energy for life; those people who have become over-stressed, over-anxious, over-worked and overwhelmed. Bill’s skills have come from working with a wide range of individuals and corporate clients, many of whom have gone on to champion this unique approach in their workplace. Bill’s recently published book “Time to Breathe” has for the first time made his unique model available to a wider audience.

To find out more information on how to enrol into this webinar please email the ACCA Office –  [email protected]

Supporting Grieving Clients

Tuesday 5th March 2024

Interactive online workshop – 12.30pm – 3.30pm AEDT ~CLOSED~

Within the roles performed within Cemeteries and Crematoria or Funeral Sector, staff find themselves needing to support or help a client who is experiencing a form of grief and loss. Basic Counselling skills can often assist in the management of their emotional response to an issue or event.

Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, other colleagues or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues life grief and loss. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers and resources. Finally, the workshop will also discuss how you can keep from being too involved and entrenched with the situation and strategies to take care of yourself during these difficult situations.

Learning Outcomes:

By the end of this workshop, participants will be able to:

  • Recognise and apply counselling techniques on how to respond to a person experiencing loss 
  • Recognise and distinguish between situations that need interventions from allied mental health professionals and ACCA staff 
  • Demonstrate competence in the basic skills of counselling ( including listening, using empathy, questioning and reframing) 
  • Develop self-awareness in managing your own wellbeing at work 

To find out more information on how to enroll into this online workshop please email the ACCA Office –  [email protected]

vicarious trauma training

Tuesday 16th April 2024

Interactive online workshop – 12.30pm – 3.30pm AEST

Working in the Cemeteries and Funeral sectors, the conversations of death and dying, and working with grief and loss, hearing about another person’s trauma and witnessing their associated distress occur daily, which can result in vicarious trauma. Over time, this work-related exposure to clients’ trauma can have a significant impact on your wellbeing.

This workshop will explore different types of trauma and how they can impact staff and organisations. Factors that enhance and undermine resilience will be discussed and explored and how to identify vicarious trauma. We will also outline strategies that you can use to manage vicarious trauma and maintain your own wellbeing at work.

Learning outcomes

By the end of this workshop, participants will be able to:

  • Understand the nature and impact of vicarious trauma
  • Identify tools for monitoring your own personal and professional wellbeing
  • Identify strategies to reduce your risk, and the risk of others, of experiencing vicarious trauma
  • Recognise the signs and symptoms that may indicate vicarious trauma is affecting your wellbeing and work
  • Incorporate practices that support resilience and sustainability into work routines
  • Strategies to manage your own self care and wellbeing when addressing Vicarious Trauma

To find out more information on how to enroll into this online workshop please email the ACCA Office – [email protected]

Managing Challenging BehaviourS

Tuesday 14th May 2024 – FULLY BOOKED

Interactive online workshop – 12.30pm – 3.30pm AEST

Everyone gets frustrated or angry on occasion, particularly when they are under pressure and in a situation of trauma such as grief and loss. Most people deal with their anger and frustrations in ways that are socially acceptable and appropriate. Other people however, may deal with their anger and other strong emotions in unhelpful ways that do not lead to a resolution. They may even make the situation worse.

In this workshop, we will discuss and practice strategies that you can use to diffuse situations where clients, colleagues or community members may be exhibiting strong emotions and/or difficult behaviours. When using these strategies, it is important to have an understanding of your own particular triggers and how you can manage your own emotions. Participants will learn strategies to diffuse difficult situations, manage intense emotions, and move towards positive solutions when working with clients experiencing the emotions of grief and loss.

Learning outcomes

By the end of this workshop, participants will be able to:

  • Explain how and why people react to difficult situations physically and emotionally
  • Apply strategies for helping others to manage emotions
  • Develop and apply effective communications skills
  • Articulate and apply conflict management strategies
  • Demonstrate an understanding of how to monitor and maintain self care

To find out more information on how to enrol into this online workshop please email the ACCA Office – [email protected]

TRANSITIONING INTO LEADERSHIP

Tuesday 28th May 2024 SOME SPOTS LEFT

Audience: Leaders and Managers

Interactive online workshop – 12.30pm – 3.30pm AEST

This workshop will assist you to step confidently into a leadership role and inspire others as you transition into a leadership role. 

In this online workshop, we’ll focus on building effective leadership skills, transitioning smoothly into the leadership space and managing challenges inherent in these roles.  

We’ll take a 360-degree view on leadership which includes you, your manager, your team and workplace.  

Learning outcomes

At the end of this workshop, you’ll have the knowledge and skills to: 

  • undertake an effective transition into a leadership role that inspires people 
  • explain the difference between leading and managing, including when and why you need to do both 
  • manage competing priorities 
  • master the art of ‘managing up’ 
  • work strategically within existing systems.

To find out more information on how to enrol into this online workshop please email the ACCA Office – [email protected]

LEADING DIFFICULT CONVERSATIONS

Tuesday 25th June 2024

Interactive online workshop – 12.30pm – 3.30pm AEST

As front-line staff and customer service representatives, we often need to tackle those difficult conversations. We know that grief is an individual experience. In our roles, we need to lead difficult conversations with our clients, during times when they are experiencing high levels of trauma.  COVID-19, changes to legislation and the nature of working in this sector has warranted us having to have more challenging conversations than we have had to experience within our industry.  

In this workshop, we will develop your confidence and skills in applying effective processes, frameworks and strategies that you can use to when leading difficult conversations with clients, who may be exhibiting strong emotions and/or difficult behaviours.

Learning outcomes

By the end of this workshop, participants will be able to:

  • Recognise the components of a difficult conversation
  • Identify and explore the physical and emotional responses people having to difficult conversations
  • Discuss frameworks to lead difficult conversations effectively, using effective communication strategies
  • Identify strategies on how to respond to challenging emotions during a difficult conversation
  • Discuss strategies of self care and resilience, for yourself and others post conversation

To find out more information on how to enrol into this online workshop please email the ACCA Office – [email protected]

LEADING DIFFICULT
STAFFING CONVERSATIONS

Tuesday 9th July 2024

Audience: Leaders and Managers

Interactive online workshop – 12.30pm – 3.30pm AEST

As leaders, we are required to leading difficult conversations within our own teams, with peers or with clients. This workshop will provide you with the confidence to approach these conversations with the appropriate tools and skills.

In this workshop, you will be provided with the professional development skills and confidence in leading difficult conversations with staff, as they may arise in the future. The skills provided can be adapted to any conversation or context, but the training is intended to support leaders in having difficult conversations with staff.

Learning outcomes

By the end of this workshop, participants will be able to:

  • Recognise the components of a difficult work conversation
  • Identify and explore the physical and emotional responses people having to difficult conversations
  • Identify strategies on how to respond to challenging emotions during a difficult conversation
  • Apply strategies for helping others to manage emotions
  • Develop and apply effective communications skills
  • Articulate and apply conflict management strategies
  • The importance of maintaining your own wellbeing and self care, and strategies to do so.


To find out more information on how to enrol into this online workshop please email the ACCA Office – [email protected]

SUPPORTING INDIVIDUALS AND FAMILIES THROUGH VOLUNTARY ASSISTED DYING

Tuesday 6th August 2024

Interactive online workshop – 12.30pm – 3.30pm AEST

Information on this course will be updated shortly – this is a new course so we are finalising the materials. 

To find out more information on how to enrol into this webinar please email the ACCA Office – [email protected]

MANAGING STRESS
AND BUILDING RESILIENCE

Tuesday 3rd September 2024

Audience: Leaders and Managers

Interactive online workshop – 12.30pm – 3.30pm AEST

In a post-pandemic world, we work in an environment where different perspectives and work practices have allowed us to reconsider the impacts of stress on our professional and personal lives.

It is important to understand what stresses you as this will be different for each person. There are different ways to managed stress, depending on whether it is in your control or not.

Learning outcomes

By the end of this workshop, participants will be able to:

  • Identify types and sources of stress
  • Recognise the impacts of stress – physiological, psychological and behavioural
  • Response to the effects of current stressors and additional stressors
  • Recognise the impact COVID-19 has had on the community and individuals and navigating through the ‘new post COVID world’ with adaptation
  • Identify strategies to build resilience, manage at work and at home
  • Share tools and practical strategies to manage stress for community groups and community individuals.


To find out more information on how to enrol into this online workshop please email the ACCA Office – [email protected]

THE ACCIDENTAL MEDIATOR -
SUPPORTING GRIEVING FAMILIES

Tuesday 10th October 2024

Interactive online workshop – 12.30pm – 3.30pm AEST

Sometimes we all find ourselves in the role of accidental mediator.  This may be when we are trying to support family, friends, work colleagues to manage and resolve issues of conflict.  This half day workshop will provide you with the understanding and skills to apply conflict resolution skills and strategies to apply in a variety of settings where a formal mediation process would not be possible or necessary. 

Learning outcomes

During this workshop you will understanding the causes of conflict with grieving families, identify different conflict management styles, develop useful skills and strategies for deescalating when working with grieving clients, and resolving conflict and, develop an introduction to the principles and process of mediation to help support grieving clients and families.

To find out more information on how to enrol into this online workshop please email the ACCA Office – [email protected]